Frequently Asked Questions
1. How can I purchase an artwork I liked?
In order to purchase the chosen artwork, fill in our purchase request form (please,
see How to Order Page for more instructions).
2. How can I pay for my order?
Payment can be made via these methods:
- Credit Card Payments through secure PayPal website
- Money Transfer to our bank account (it takes from 3 to 7 days)
3. How is a painting packed for delivery?
Every artwork is packed manually in ultra strong materials, applying
special technologies, and then, rolled in special tube, carefully
transported to its destination. Sometimes we use special water-proof
boxes.
4. What delivery methods do you use?
We employ services of delivery company DHL. More information about DHL is available on their website: www.dhl.com More shipping information is available on our How to Order Page
5. How much does my delivery cost?
We offer free worldwide deliveries, if a value of your purchase is at
least $1000. In case when the value is less than $1000, the cost of
delivery will be set according to DHL. More shipping information is available on our How to Order Page
6. How long does it take to get my purchase?
Shipment of your purchase is effected within 48 hours from the moment
when the agreed amount of money is received by us. Delivery of your
purchase will take 4-8 working days. More shipping information is available on our How to Order Page
7. What if my purchase arrives in damaged state?
The chance that your purchase will arrive damaged is very low, as we
use special packing materials for safe and careful transportation to
ensure secure delivery and prevent possible damages. In case when your
purchase does arrive damaged through our fault, we shall exchange your
purchase or shall refund its cost. All artworks are send insured, and a
transportation company will repair damages, if they occur. Please,
contact us to get the details.
8. Are the artworks presented at your site are original?
All artworks presented at our site are original and created by hand. Please see our artists page by clicking here.